Privacy Policy – 12starph Online Casino Philippines

This Privacy Policy explains how 12starph ("we," "us," "our," "the Platform") collects, uses, stores, and protects the personal information of players ("you," "your") who register and use the services available at https://12starph.net.

By creating an account on 12starph, accessing the platform, or using any of our services, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree, please do not register or continue using the platform.

This Privacy Policy forms part of the overall agreement between you and 12starph and should be read together with our Terms and Conditions and our Responsible Gaming Policy.

12starph collects personal data that you provide directly, data generated by your use of the platform, and in limited cases, data from third-party sources as part of identity and payment verification processes.

Information You Provide Directly

• Full name and date of birth (required for identity verification and age confirmation).
• Email address, mobile number, and mailing address (used for account communication and verification).
• Government-issued ID documents submitted for identity and age verification (e.g., Philippine passport, driver's licence, SSS ID, UMID card).
• Payment method details including GCash mobile number, Maya account, bank account name and number, or card details — only as required to process transactions.
• Communications you send to our support team via email, live chat, or any other channel.

Information Generated by Your Use of 12starph

• Betting and gaming activity including game history, wager amounts, deposit and withdrawal records, and bonus usage.
• Device information such as IP address, browser type, device model, and operating system — used for security and fraud prevention.
• Session data including login times, pages visited, and interaction patterns on the 12starph platform.
• Location data at the country or region level, derived from your IP address, to confirm eligibility and comply with applicable laws.

12starph uses your personal information strictly for the purposes described below. We do not use your data for purposes incompatible with those listed, and we do not sell your information to third parties for commercial purposes.

• Account management: To create, maintain, and secure your 12starph account, including processing login requests and updating account details.
• Identity and age verification: To confirm that you meet the minimum age requirement of 18 years and to comply with Know Your Customer (KYC) obligations under Philippine regulations.
• Transaction processing: To process deposits and withdrawals through your registered payment methods accurately and securely.
• Customer support: To respond to your queries, resolve disputes, and provide assistance with account or platform issues.
• Promotions and communications: To notify you of promotions, bonuses, and platform updates relevant to your account — only where you have not opted out of marketing communications.
• Fraud prevention and security: To detect and prevent fraudulent transactions, unauthorised access, collusion, and other activities that may harm players or the platform.
• Responsible gaming: To monitor for patterns of play that may indicate problem gambling behaviour and to apply tools and limits where appropriate under our responsible gaming programme.
• Regulatory compliance: To fulfil reporting obligations to Philippine gaming regulators and government authorities where required by law.

12starph does not sell, rent, or trade your personal information to any third party for commercial gain. Your data is only shared in the limited circumstances described below.

Service Providers

We work with trusted third-party service providers who assist in operating the 12starph platform — including payment processors, identity verification providers, cloud hosting services, and customer support tools. These providers process your data strictly on our behalf and under our instructions, and are not permitted to use it for their own purposes.

Regulatory and Legal Authorities

12starph may be required by law to disclose certain information about you to Philippine government agencies, gaming regulators, law enforcement bodies, or courts. We will only comply with such requests where we are legally obligated to do so and, wherever possible, will inform you of such a request before disclosure.

Anti-Fraud and Security Partners

To protect the platform and all players, we may share data with anti-fraud service providers in cases of suspected fraudulent activity, money laundering, or platform abuse. This is done under strict contractual safeguards.

Protecting your personal information is a core responsibility at 12starph. We employ a combination of technical, operational, and administrative measures to keep your data safe.

• All data transmitted between your device and the 12starph platform is encrypted using Transport Layer Security (TLS) protocols.
• Sensitive data including passwords and payment credentials are stored in encrypted form. Plain-text passwords are never stored on our systems.
• Access to personal data within 12starph is restricted to authorised personnel who require it to perform their job functions. All staff are bound by confidentiality obligations.
• We conduct regular security reviews, vulnerability assessments, and monitoring to detect and address potential threats to the platform and player data.
• In the event of a data breach that may affect your rights and interests, 12starph will notify affected players and relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.

12starph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Philippine law and regulatory obligations.

As a general rule, account data is retained for a period of at least five (5) years from the date your account is closed or your last transaction occurs — in line with the retention requirements applicable to licensed online gaming operators under Philippine regulations. Financial transaction records may be retained for longer periods where required by anti-money laundering regulations.

Once data is no longer required and the applicable retention period has expired, 12starph securely deletes or anonymises it so it can no longer be associated with you personally.

Under the Philippine Data Privacy Act of 2012, you have specific rights in relation to your personal data held by 12starph. We take these rights seriously and will respond to all valid requests promptly — typically within 15 business days.

• Right to Access You have the right to request a copy of the personal data we hold about you and information about how it is being used. Contact our support team to make a data access request.
• Right to Rectification If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly from your account dashboard.
• Right to Erasure You can request that we delete your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. Note that some data must be retained under Philippine regulatory obligations and cannot be deleted immediately.
• Right to Object / Restrict Processing You have the right to object to processing of your personal data in certain circumstances, including for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by contacting support.
• Right to Data Portability You have the right to receive a copy of the personal data you provided to 12starph in a structured, commonly used format, where technically feasible.
• Right to Lodge a Complaint If you believe 12starph has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact us at support@12starph.net. We may ask you to verify your identity before processing your request.

The services offered by 12starph are strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that personal data has been collected from a minor, we will immediately close the account and delete all associated data.

If you are a parent or guardian and believe that a minor has created an account or submitted personal information to 12starph, please contact us immediately at support@12starph.net. We will investigate and take prompt action.

The 12starph website may contain references to services or tools operated by third parties (such as payment providers). When you access third-party services, you are subject to their own privacy policies, which are outside our control.

12starph is not responsible for the data practices of third-party platforms or services. We encourage you to review the privacy policies of any third-party service you use in connection with your 12starph account before providing personal information to them.

12starph reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or platform services. When material changes are made, we will notify registered players via the email address on file or through an in-platform notification.

The current version of this policy is always available at https://12starph.net/privacy-policy. The "Last updated" date at the top of the document reflects when the most recent revision was made. Continued use of the 12starph platform following notification of a change constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 12starph handles your personal data, please don't hesitate to get in touch. Our team is available 24/7 and treats all privacy-related enquiries with priority.

For responsible gaming concerns, deposit limit requests, or self-exclusion, please visit our Responsible Gaming page. For general platform questions, check our FAQ section.